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What is an E-commerce website?

E-commerce websites facilitate customer shopping from any location. These websites allow the purchase of goods and services online. It gives the customers a chance to view multiple brands for the same product and make a choice based on their preferences. The E-commerce website is a digital platform for business owners who want to sell a large variety of products under one name and assist customers in shopping for multiple items, from groceries to clothing, in one place. It reduces the need for customers to travel to store locations, and you can avoid standing in long queues with online stores! They can deliver processed food items, apparel for all, books, games, kitchen requirements, interior decoration products, digital products, and much more just by tapping a few pages on your phone or smart device.

E-commerce Website Types

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Business-to-Consumer (B2C): Enables exchange of goods/ services between a business and consumer

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Business-to-business (B2B): Expedites electronic transactions between two businesses

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Business-to-administration(B2A): Facilitates e-commerce between an organisation and a public institution

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Consumer-to-consumer (C2C): Allows exchange of goods between two or more customers

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Consumer-to-business (C2B): Permits individual or professionals goods/services to businesses

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Consumer-to-administration(C2A): Allows a consumer to offer information, goods/ services to public administration and governmental organisations

Features & Services

The e-commerce website solutions developed by our expert software developers offer all the basic features and services that these websites are expected to offer.

E-Commerce Website

Accepting Orders

Augment Works E-commerce web developers have experience in processing complex functionalities of an e-commerce website and implicating them in code! They can convert various functionalities listed below into astute programming modules in the code -

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Record customer information (name, location, contact number, email address, etc.)

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Collect customer acceptance on your terms of service for the e-commerce website

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Calculate applicable taxes

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Provide application of coupons or discounts

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Generate order numbers and tracking

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Share unique delivery details with the customer

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Process billing information

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Permit access to payment gateway

Provide Payment Gateway

An E-commerce website must offer a seamless transition method for payment. It should transit from your website to the payment gateway within a fraction of seconds. The payment gateway allows customers to

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Select payment option

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Enter details like Debit card, Credit card, and CVVs

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Payment options like UPI, Amazon Pay, Google Pay, and others

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Multi-Step Authentication Procedure for Secure Payments
E-Commerce Website
E-Commerce Website

Handling Shipping & Logistics

The e-commerce website must ensure the timely delivery of ordered products. Apart from this, the provider must have a separate section to handle the process related to returned products. You can create a separate shipping & logistics department for efficient transportation of goods from point of origin to the delivery location or hire the services of a third party for streamlining the whole procedure.

Offering Customer Support

Customer is the king! To ensure he has a seamless experience at your e-commerce website, Augment Works includes various support services on it. These include

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Correction of personal information in his account

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Replacing an ordered product

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Making complaints regarding faulty products, improper packaging, damaged items

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Include a chat portal to address grievances

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Provide a contact form to voice their opinion about your products

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Add a suggestion box to here what customers would like to have on the website

What Existing Trends on E-commerce Websites Are Given by Us?